Checking around the ITSM universe lately, there's a lot of discussion around getting IT to the grown-ups table so we can take part in st...

I just finished listening to ITSM Weekly The Podcast - Episode 50 .  As usual, Chris and the Matts have a great discussion about things that...

Do you work for an organization that clearly sees the link between IT services and corporate revenue, where IT is recognized and rewarded fo...

The IT world makes a lot of assumptions upon which much of ITSM practices are based. Many of them hold true; but I suspect there are quite a...

I heard something today that never occurred to me before.  It was suggested that ITSM process design and improvement tasks are best assigned...